Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed outcome. Every game is based on chance or other conditions that can result in a win or a loss. Previous results do not change the likelihood of future results, and a losing streak does not mean that a win is due. Do not rely on gambling as a source of income or as a way to recover money that has already been lost.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Once the amount or time has been reached, stop playing. Avoid changing your plan while you are gambling, especially if you are feeling frustrated, excited or under pressure.

Keep gambling within your budget

• Only gamble with money left over after essential expenses, such as rent, bills, food, transport and loan repayments.
• Never use borrowed money, credit intended for essential spending or money set aside for important commitments.
• Set a personal spending limit before you start and keep a record of deposits, bets and withdrawals.
• Allow time between gambling sessions and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing your bets or continuing to play for longer than planned.
• Remember that gambling outcomes are independent. A previous win or loss does not predict what will happen next.

It can also help to speak openly with someone you trust about your gambling budget. An honest conversation may make it easier to stick to your limits and notice changes in your behaviour. If gambling is affecting your relationships, work, studies or financial responsibilities, take a break and seek support rather than trying to manage the situation alone.

Tools to help you stay in control

Depending on the service and the requirements that apply to it, safer gambling features may be available through your account or by contacting the operator's support team using the contact options displayed on the website. These features can help you make decisions before gambling becomes difficult to control. Read the information provided with each setting carefully, including when a change takes effect and whether it can be amended during a selected period.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a chosen period. If available, select a limit that reflects your personal budget, not the amount you hope to win. A limit is most useful when it is set before you start playing. Consider setting limits for daily, weekly or monthly spending, as well as a total gambling budget across all services you use.

Time reminders and breaks

Time can pass quickly during an online session. If the platform provides reality checks, session reminders or time-out options, use them to review how long you have been playing. Take regular breaks to move away from the screen, attend to your responsibilities and reassess whether you still want to continue. A temporary break can be useful when you need distance from gambling without making a longer-term decision.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or longer. Where this option is available, request it through the relevant account or support process and provide the information needed to apply the restriction. Do not open another account or use another person's account while excluded. If you want to return after an exclusion period, consider whether gambling remains suitable for you and seek independent advice before making that decision.

Account and payment safeguards

Keep your account details private and use secure passwords that are not shared with anyone else. Do not allow another person to gamble through your account, and do not gamble through an account belonging to someone else. If you believe another person has accessed your account, stop using it and contact support through the website's available channels. Check your account activity and payment records regularly so that unexpected transactions can be identified promptly.

Recognising when gambling may be a problem

Gambling can become harmful gradually, and the signs are not always easy to recognise. A problem may be present when gambling begins to affect your money, mood, health, relationships or daily responsibilities. You do not need to wait for a serious financial loss before taking action. If you are concerned about your behaviour, stop or reduce your gambling and speak with a qualified support service.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger bets or continuing to play.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling, transactions or losses from family, friends or other people close to you.
• Borrowing money, selling belongings or missing payments because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, health, family commitments or social activities.
• Making repeated promises to stop or cut down but finding that you cannot maintain the change.
• Feeling shame, guilt or distress after gambling and then returning to gamble again.

If any of these signs apply, take practical steps straight away. Stop gambling or use an available time-out or self-exclusion option. Remove saved payment methods where appropriate, make a realistic budget and ask someone you trust to help you review your finances. You can also contact an independent gambling support service in Australia, such as Gambling Help Online, or seek advice from a qualified health professional. Support is available for people who gamble and for family members or friends affected by someone else's gambling.

If gambling has contributed to serious financial stress, consider speaking with a financial counsellor. If you feel overwhelmed, unsafe or at risk of harming yourself, contact emergency services or an appropriate crisis support service in Australia immediately. Gambling support and crisis support are separate forms of help, and urgent safety concerns should always be treated as a priority.

Our approach and your responsibilities

Lets Lucky Casino aims to provide clear information and promote informed choices. Responsible gaming is a shared responsibility. We may need to ask questions, request information or apply account restrictions where required by applicable law, our policies or safer gambling procedures. These steps may be taken to help protect customers and support the secure operation of the service.

You are responsible for providing accurate information, maintaining the security of your account and using the service only when gambling is legal and appropriate for you. You must meet the applicable minimum age requirement and must not allow a person under the required age to access or use your account. Keep gambling separate from decisions about essential household spending, and consider the effect your gambling may have on people who depend on you.

If you want help or a restriction

If you would like to discuss a limit, break, self-exclusion request or concern about your gambling, use the support or contact options shown on the Lets Lucky Casino website. Do not send sensitive payment or identity information through an unverified channel. The support team may explain the options available and any information needed to process a request, but it cannot provide personal financial, medical or legal advice.

You can also seek independent support without waiting for a response from the website. A gambling counsellor, health professional, financial counsellor or trusted person can help you create a plan that suits your circumstances. Getting help early is a practical step, not a failure. You are entitled to take a break, close an account where available and decide what is safest for your wellbeing.

Review this information regularly

Your circumstances can change over time. Review your budget and gambling settings regularly, particularly after changes to your income, employment, relationships, health or financial commitments. If the limits you set no longer feel comfortable, stop gambling and seek support. No feature can remove the risks of gambling completely, so personal awareness and timely action remain important.