Privacy Policy

1. Information we collect

When you use Lets Lucky Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required for your account and the choices you make. We aim to collect information that is reasonably needed to operate the service, meet our obligations and provide appropriate support.

Account and contact details

This may include your name, date of birth, residential details, username, account credentials and contact details. We may also keep information about your preferences, account settings, communications and requests made to our support team. This information helps us create and administer your account, communicate with you, provide assistance and maintain the security of the service.

Identity and verification information

To confirm identity, eligibility and account ownership, we may request verification documents or other information. These documents may contain identifying details and, where required, information used to complete age, identity, financial crime or fraud prevention checks. Verification information is handled for the relevant check and for compliance, security and account protection purposes.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, purchases, gaming activity, payment methods, transaction amounts, transaction dates and the status of transactions. Payment information may be processed by specialist payment providers. We may retain suitable transaction records to operate your account, resolve payment questions, identify unusual activity and meet legal or regulatory obligations.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times, referring pages and general interaction data. We may also use cookies and similar technologies. This information helps us keep the website working, understand performance, protect accounts and improve the user experience.

2. How we use information

We use personal information for purposes connected with providing and managing the Lets Lucky Casino service. The main purposes may include the following:

• Opening, maintaining and administering player accounts.
• Processing transactions and keeping accurate account records.
• Completing identity, age, eligibility, security and verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other harmful or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Sending service messages, account notices, security alerts and other communications needed to manage your account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Monitoring and improving website performance, functionality, accessibility and security.
• Understanding general usage trends and preparing internal reports, using information where possible in a way that does not directly identify individual players.
• Meeting legal, regulatory, tax, accounting, audit, responsible gambling and other compliance requirements.

We may combine information collected from different parts of the service where this is reasonably necessary for one of these purposes. We do not use personal information for unrelated purposes unless permitted or required by law, or where we have explained the purpose and obtained any consent that may be required.

Sharing information

Information may be shared with service providers and professional partners that help operate the website and support players. These parties may include payment and transaction providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. They are expected to handle information only for authorised purposes and in accordance with appropriate confidentiality and security requirements.

We may also disclose information where necessary to protect players, the website or other people, to investigate suspected misuse, to respond to lawful requests or to meet a legal or compliance obligation. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate protections.

3. Cookies, security and storage

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some cookies are necessary for account access, security, navigation and core functions. Other cookies may help remember preferences, measure website performance, understand how pages are used or support relevant communications. The types of cookies used can change as the website develops.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, blocking or deleting cookies may affect account access, website functionality or the way certain features operate. Information already collected before a cookie is changed may still be used for the purposes explained in this Privacy Policy where permitted.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login information private and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements and our internal processes.

Closing an account does not necessarily result in the immediate deletion of every record. Certain information may need to remain available for compliance, fraud prevention, financial records, legal claims or other legitimate purposes. Access to retained information will continue to be managed appropriately.

4. Your privacy rights and choices

Subject to applicable requirements and any relevant exceptions, you may ask us to take action in relation to personal information we hold about you. Your available rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, including access, correction or deletion, or to withdraw consent to marketing, contact support@letsluckycasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to confirm your identity before releasing, changing or deleting information in order to protect your account and prevent unauthorised requests.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy or summary of that information.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the updated details where possible.
• Deletion: ask us to delete personal information where there is no continuing reason or legal requirement for us to retain it.
• Marketing consent: withdraw consent to marketing communications by contacting support@letsluckycasino.wtf. You may also use an unsubscribe option included in a marketing message where one is provided.

Withdrawing marketing consent will not affect service, security or account communications that are necessary to operate your account. It may also take a reasonable time for a preference change to apply across all communication systems. We may decline or limit a request where permitted or required by law, for example where information must be retained, where deletion would affect another person’s rights or where the request could compromise security or fraud prevention. If this happens, we will explain the position where appropriate.

Accuracy and responsible use

Players should provide accurate and current information and update account details when they change. You must not provide another person’s information without permission or attempt to access information belonging to someone else. If you make a request on behalf of another person, we may ask for evidence that you are authorised to do so.

5. Updates and questions

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, business processes or applicable requirements. The updated version will be made available on this page and will apply from the date shown with the update, where a date is provided. Players should review this page periodically so they understand how information is handled.

If you have a question about this Privacy Policy, want to understand how your information is used or need help making a privacy request, contact support@letsluckycasino.wtf. Please avoid sending unnecessary sensitive information in your first message. We will provide further instructions if particular documents or details are needed to verify your request.

This Privacy Policy should be read together with the other terms and notices that apply to use of Lets Lucky Casino. Where another notice explains a specific type of information or activity in more detail, that notice may provide additional information about the relevant handling practices.